SHOUT TMO update: Repairs Responsibilities

by AR

on November 2, 2026

Repairs ResponsibilitiesSHOUT TMO · Manchester City Council

● MCC responsibility● Resident responsibility● Both / check exceptions

Search repairs

Category	Repair item	MCC	Resident
Roofing	Roof and gutter repairs	✓
Roofing	Brickwork, render, cladding, damp-proof course	✓
Roofing	External graffiti removal	✓
Windows and doors	Smashed glazing (MCC if crime reference supplied)		✓
Windows and doors	Failed double-glazed unit	✓
Windows and doors	Stolen/damaged locks and keys (MCC if crime reference supplied)		✓
Windows and doors	Door numbers, nameplates, bells, chains, stops		✓
Windows and doors	External doors and frames	✓
Windows and doors	Windows and frames	✓
Windows and doors	Fire doors and fittings	✓
Windows and doors	Replacement window keys		✓
Heating	Repairs after gas leak (contact Cadent first)	✓
Heating	No heating or hot water	✓
Heating	Boiler setting changes		✓
Heating	Gas or electric fire repairs	✓
Heating	Bleeding radiators		✓
Heating	Leaking heating pipes or radiators	✓
Heating	New or upgraded heating appliances		✓
Heating	Meter cupboard repairs	✓
Electrical	Total loss of power (check provider first)	✓
Electrical	Unsafe electrical supply or wiring	✓
Electrical	Consumer units, switches, sockets and fixed fittings	✓
Electrical	TV sockets		✓
Electrical	Extractor fans	✓
Electrical	Cooker installation and connections		✓
Electrical	Personal electrical appliances		✓
Electrical	Light fittings and starter motors	✓
Electrical	Light bulbs (exception: sheltered/supported housing)		✓
Electrical	Doorbells		✓
Electrical	Security lights, burglar alarms, security devices		✓
Electrical	Additional sockets, lights and fans		✓
Electrical	Warden call system alarm failure	✓
Alarms	Mains-operated interlinked smoke, heat and CO alarms	✓
Alarms	Battery smoke and heat detectors		✓
Alarms	Battery CO alarms with solid-fuel appliances	✓
Alarms	Battery CO alarms without solid-fuel appliances		✓
Plumbing	Blocked/leaking foul drain within property boundary	✓
Plumbing	Shared foul drain outside property boundary (not allocated)
Plumbing	Blocked toilet	✓
Plumbing	Blocked sinks, baths, showers and wet-room gullies	✓	✓
Plumbing	Total or partial loss of water (check provider first)	✓
Plumbing	Leaks to sanitary fittings and internal pipes	✓
Bathroom	Floor covering installed by MCC	✓
Bathroom	Timber or concrete floor	✓
Bathroom	Plugs, chains and tap washers (sheltered housing exception)		✓
Bathroom	Toilet seats and covers (sheltered housing exception)		✓
Bathroom	Tiling, grouting and sealant	✓
Bathroom	Toilet, bath, sink, basin or shower	✓
Bathroom	Shower rails, curtains, heads and hoses (exception applies)		✓
Bathroom	Additional shower where bath exists		✓
Bathroom	Bath panel	✓
Kitchen	Units, drawers and worktops: fair wear and tear	✓
Kitchen	Cupboard hinges and runners	✓
Kitchen	Cupboard and drawer handles		✓
Kitchen	New kitchen units and upgrades		✓
Kitchen	Sinks and taps	✓
Kitchen	Plugs, chains and tap washers (sheltered housing exception)		✓
Kitchen	MCC-installed flooring	✓
Kitchen	Timber or concrete floors	✓
Kitchen	Tiling, grouting and sealant	✓
Kitchen	White goods and cookers (service-charge exception)		✓
Internal joinery	Boxing in pipework (MCC for scald-risk vertical pipes)		✓
Internal joinery	Make safe dangerous internal doors	✓
Internal joinery	Internal doors, locks, handles and hinges		✓
Internal joinery	Door adjustments for carpets		✓
Internal joinery	Faulty internal door frames	✓
Internal joinery	Curtain poles, rails and tracks		✓
Internal joinery	Handrails, stair treads and balusters	✓
Internal joinery	Skirting	✓
Internal joinery	Timber floorboards	✓
Internal finishes	Major plaster holes and cracks	✓
Internal finishes	Minor plaster holes and cracks		✓
Internal finishes	Floor finishes outside kitchens and bathrooms		✓
Internal finishes	Painting and decoration (contribution after MCC repair)		✓
External areas	Dangerous fences, gates and boundary walls: make safe	✓
External areas	Non-dangerous private fences, gates and walls		✓
External areas	Communal fencing, gates and boundary walls	✓
External areas	Unsafe main access paving and tarmac	✓
External areas	Dangerous detached outbuilding: make safe	✓
External areas	Ordinary detached outbuilding repairs		✓
External areas	Attached outbuilding or integrated garage	✓
External areas	Individual aerials and satellite dishes		✓
External areas	Individual washing lines and dryers		✓
External areas	Garden upkeep without grounds contract		✓
External areas	Trees/shrubs causing structural damage	✓
External areas	Invasive weeds including Japanese knotweed	✓
Adaptations	Minor adaptations such as grab rails and steps	✓
Adaptations	Major adaptations (occupational therapist referral)		✓
Communal/cyclical	External and communal painting	✓
Communal/cyclical	Brickwork pointing	✓
Communal/cyclical	Communal paths and access	✓
Communal/cyclical	Structural concrete	✓
Communal/cyclical	Roof repairs and replacement	✓
Communal/cyclical	Communal electrical wiring and lighting	✓
Communal/cyclical	Lifts	✓
Communal/cyclical	Refuse chutes	✓
Communal/cyclical	Entry phones and door entry	✓
Communal/cyclical	Communal TV aerials	✓

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MCC repairs SHOUT

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